Help & Support
Quick answers to common questions. If you're still stuck, write to us.
Assessment
What does the readiness assessment measure?
It evaluates your firm's preparedness for the EU T+1 settlement transition across operational, technical, and governance dimensions. Questions are aligned with the ESMA implementation timeline and CSDR guidance.
How long does it take to complete?
Most firms finish in 20–30 minutes. Your progress is saved automatically — you can leave and return anytime.
Can I involve colleagues from my firm?
Yes. From your dashboard you can invite colleagues or delegate specific sections to subject-matter experts. Delegates receive an email with a scoped link to the questions assigned to them.
Reports
What's the difference between the free snapshot and the paid report?
The free snapshot gives you an automated readiness score and a summary of the main gaps we've identified. The paid report is a full PDF including an Executive Summary, per-category analysis, an Implementation Roadmap, Cost-Benefit Analysis, Regulatory Mapping, and Peer Benchmarking — all generated from your answers and reviewed before delivery.
How long does it take to receive a paid report?
Within one business day of your payment clearing. SEPA Direct Debit payments typically clear in ~2 business days; card payments clear immediately.
How do I interpret the readiness score?
It's a 0–100 composite across operational, technical, and governance dimensions, with a per-category breakdown so you can see where the gaps sit. The paid report explains each category's contribution and provides specific remediation steps.
Data & Privacy
Where is my data processed and stored?
All processing and storage happens in the EU. We use AWS Frankfurt for our application and AWS Bedrock EU endpoints for any AI-assisted analysis. Before any LLM call, free-text inputs are scanned for personal data and detected PII is replaced with placeholders; the original values are restored only in your rendered output. Full details are available in our Trust Center.
Is my data used to train AI models?
No. We use AWS Bedrock under enterprise terms. Your inputs and outputs are not used by AWS or any model provider for training.
Billing
Will I get a proper invoice? Can I add my VAT ID?
Yes. Every purchase is invoiced through Stripe with sequential invoice numbers. You can add your company's VAT ID at checkout — EU B2B customers outside Germany are handled via reverse-charge automatically, and VAT IDs are validated against VIES.
Is there a discount if I purchase a follow-up report?
Yes. Returning customers receive a 25% discount on a new paid report within 90 days of a previous one. The discount is applied automatically at checkout.
Still stuck?
We reply within 2 business days — usually much faster.
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